Refund Policy
Thank you for choosing Workplace Services. Because we supply custom digital administrative work, fresh goods, chemicals, and physical equipment, our policies protect both our business operations and our clients.
1. Digital Documents & Administrative Services
Strict No Cash Refund Policy
All digital documents and administrative services are prepared, completed, and delivered directly to your designated email address. Because the intellectual property and labor are fully delivered upon dispatch, we do not offer cash refunds on any digital products or completed services.
Our Free-of-Charge Correction Guarantee
Instead of cash refunds, we are fully committed to the quality of our work. If you find any errors or omissions, we will fix them completely free of charge: 7-Day Review Window: You have 7 days from the date the email was sent to request edits.
Free Corrections: If the completed work does not match your original order specifications, we will correct and re-send the document free of charge.
How to Request Edits: Email mary-ann@wpservices.co.za with the specific corrections required.
We aim to return revised documents within 2 business days.
2. Workplace Supplies & Equipment Returns
Client-Funded Return Shipping (Change of Mind)
All return shipping costs and logistics are 100% the responsibility of the client for change-of-mind returns.
WPS does not cover or subsidise return courier fees under any circumstances.
Strict Product-Specific Return Windows
All physical items must be returned in their exact original order, completely unused, and in resalable condition.
Food Items & Refreshments: Must be returned within 2 days of delivery. Food items that have been opened, unsealed, or consumed in any way cannot be returned or refunded due to health and safety regulations.
Cleaning Supplies & Chemicals: Must be returned within 2 days of delivery.
Any cleaning products that have been opened, unsealed, or used cannot be returned or refunded due to chemical safety protocols.
Office Furniture, Stationery & Tools: Must be returned within 7 days of delivery, completely un-assembled and in original packaging.
Exclusions: Special custom orders or custom-branded gear cannot be returned.
3. Damaged on Arrival (DOA) Claims & Logistics
If any physical item arrives damaged from transit, you must report it immediately following these exact steps:
Take Photos: Capture clear photos of the damaged item and the delivery packaging.
Timestamp: Insert the exact date and time the damage was discovered on the images or in your claim text.
Forward Immediately: Send the photographic evidence and your order details directly to mary-ann@wpservices.co.za.
Damaged Goods Shipping Policy
WPS acts as an intermediary with our manufacturers. Courier charges for returning damaged items are handled as follows:
If our supplier or manufacturer collects the damaged product from us without charging us a return fee, we will pass that benefit on and will not charge you for the return.
If the supplier or manufacturer charges us for the collection/return of the damaged item, we will charge the client that exact amount to cover the logistics cost.
4. Refund Processing & Manufacturer Dependencies
The 7-14 Working Days Window
Approved cash refunds for physical items will be processed within 7 to 14 working days.
Manufacturer Approval Rule
Important Note: A cash refund for physical products (including standard returns and damaged goods) will only be issued to you once our supplier or manufacturer has formally agreed to the refund and has refunded Workplace Services first.
WPS cannot finance upfront refunds while waiting for factory or supplier approvals.
Once the supplier refund clears into our account, your payout will be finalized to your original payment method.